Returns & Refunds
For concerns about an order, damaged packaging, incorrect items or another issue, contact our support channel and provide your order number and relevant photos where appropriate. Our team will review the request under the published returns/refund policy and applicable requirements.
What to tell us
- Your order reference.
- What is wrong — damaged packaging, the wrong item, a short delivery, or something else.
- Clear photographs of the outer packaging and the pack itself, where relevant.
- The batch and date details printed on the pack.
How we review it
We check the details against the order record and, where needed, with the delivery partner. We will tell you the outcome and, if a refund or replacement is due, how and when it will reach you.
Food products and returns
This is a food product, so returns are handled differently from a general-merchandise order — safety and tamper-evidence rules limit what can be accepted back. That is why damage, incorrect items and delivery problems are resolved through review and photographs rather than a return shipment.
Frequently asked questions
My pack arrived damaged. What now?
Contact us with your order reference and photographs of the outer packaging and the pack, ideally on the day it arrives. We will review and resolve it.
Can I return a pack I simply did not like?
Food products cannot generally be accepted back once they have left our control. Tell us what the issue was — we would rather hear it and look into the product than leave you unhappy.
How long does a refund take?
Once a refund is approved it is processed back to the original payment method. The time it then takes to appear depends on your bank or payment provider.
Something wrong with an order?
Send us the details and photographs and we will review it.
Raise a Request